Passport details

CHANGE OF PASSENGER’S PASSPORT DATA

  1. Based on air carriers’ right to independently establish procedures and rules regarding changes of passport data in an already issued passenger’s ticket, or to refuse the provision of such ticket to a passenger (or to an agent who issued such ticket), FLYONE airline does not allow any changes of data after ticket issuance, by way of including any remarks in the reservation).
  2. The person making the booking bears the responsibility for the correctness of filling in passenger’s personal data.
  3. In case of an error in the already issued ticket such as: the document number, the type of the document with which the passenger is traveling, the date of birth (except when the mistake made leads to a change in the category of passenger – child up to 2 years old (infant), child from 2 to 12 years (child), adult (adult)), the issuance date of the document, the validity period of the document and the sex of the passenger, FLY ONE allows the correction of such errors only at the airport check-in desk, provided that during registration, the passengers directly inform the agent at the registration desk about the mistakes made in the ticket reservation. In case this condition is met, the registration agent representing FLY ONE will correct errors made in passenger’s personal data (the category which is indicated in this paragraph) free of charge, completing the procedure by issuing a boarding pass to the passenger at the airport check-in counter (regardless of whether or not the passenger has completed the web check-in on FLY ONE’s website. The passenger whose personal data is wrongly submitted by himself/herself or by the person making the reservation, and who didn’t follow the procedure mentioned in this paragraph for correcting such error, will not be allowed for the flight. Correction of errors made with regards to the date of birth of the passenger, following the above mentioned procedure, whose correction leads to a change in the passenger category (see above) is not permitted. In this case, when applying for a refund of a ticket booked with such errors, the current tariff rules according to which the ticket was purchased will apply.

  4. In the event that in an already issued ticket, the passenger or the person who made the reservation, identifies an error in the name or surname of the passenger, and the total number of proposed corrections does not exceed two letters (either two letters in the name, or two letters in the surname, or one letter in the name and one letter in the surname, or only one letter in the name, or only one letter in the surname), FLYONE allows the correction of such errors only at the airport check-in desk, provided that during registration, the passenger informs personally the agent at the registration desk about the mistakes made in the ticket reservation. Correction of such errors as specified in this paragraph is possible only after the passenger has paid the registration fee established by the rules of tariff (group of fares), regardless of whether or not the passenger has completed the web check-in. In case of a ticket in which such errors were committed and which is issued in accordance to a tariff (Group of fares) that, according to its rules does not require the payment of a registration fee at the airport check-in desk, the correction of errors specified in this paragraph is free of charge. After corrections of errors, the passenger will be given a boarding pass at the airport check-in counter. The passenger whose personal data is wrongly submitted by himself/herself or by the person making the reservation, and who didn’t follow the procedure mentioned in this paragraph for correcting such an error, will not be allowed for the flight.

  5. In the event that in an already issued ticket, the passenger or the person making the reservation identifies that the passenger’s name and surname are listed in the wrong order, FLY ONE allows the correction of such errors only at the airport check-in counter, provided that during registration, the passenger personally informs the agent at the registration desk about the mistakes made in the ticket reservation. In case this condition is met, the registration agent representing FLY ONE, will correct passenger’s personal data (the category which is indicated in this paragraph) free of charge, completing the procedure by issuing a boarding pass to the passenger at the airport check-in counter (regardless of whether or not the passenger has passed the web check-in on FLY ONE’s website). The passenger whose personal data is wrongly submitted by himself/herself or by the person making the reservation, and who didn’t follow the procedure mentioned in this paragraph for correcting such error, will not be allowed for the flight.
  6. FLYONE does not allow changes of the name or surname due to passenger entering in a marriage, etc., if the number of proposed correction in the name or surname exceeds two letters (either two letters in the name, or two letters in the surname, or one letter in the name and one letter in the surname, or only one letter in the name, or only one letter in the surname). In this case, when applying for a refund of a ticket booked with such errors, the current tariff rules according to which the ticket was purchased will apply.