Baggage

Hand baggage is considered the baggage you transport in the passenger’s cabin and will be placed under your seat in front of you or in the baggage compartment above. All passengers are entitled to one single hand baggage, dimension 40x30x20 cm

The size limits include the wheels, the handle or lateral pockets. In order not to create inconveniences to other passengers, the hand luggage exceeding these norms will be transported as registered luggage, in the airplane’s luggage department.

A special “gate baggage fee” of 75 EUR will be charged while boarding if passenger’s hand baggage will exceed the specified above baggage allowance.

Besides the hand luggage, the following items are allowed, in case of strict necessity:

For all the passengers, except the children up to 2 years old:
  • 1 coat, shawl or blanket
  • 1 umbrella or cane
  • 1 video/photo camera or binocular
Children under 2 years:
  • Food for babies, in reasonable amount for a flight
  • A little basket for babies
  • Pliable pushchair (that will be handed over before entering the airplane)
Passengers with limited mobility
  • 1 wheelchair / 1 pair of crutches or another device that the passenger depends on
It is recommended that you have all your documents and valuable items, electronic equipment, money, credit cards and jewellery, medicine and other precious or necessary objects with you, on board. It is PROHIBITED to have the following items in the hand luggage: fire guns, pistols, grenades and other devices that launch projectiles. Devices that can be used or seem that can be used in order to cause serious  injuries, by launching projectiles, including:
  • Fire guns (any kind), like pistols, revolvers, carbines, rifles
  • toy guns and copy or imitation of such firearms which could be confused with real lethal weapons;
  • component parts of firearms, excluding telescopes;
  • airsoft guns and CO2 (pistol, rifle shot, rifle, pistol balls)
  • sporting guns as flare launchers and pistols;
  • bows, crossbows and arrows for them;
  • hooks or harpoons launchers;
  • slingshots and catapults;
Self-protection stunning devices  with a paralyzing effect, created especially to paralyze or immobilize, are also prohibited, including:
  • electroshock devices, electroshock guns, stun gun (taser) and electroshock canes;
  • stunning devices and devices of killing animals;
  • chemicals, gases and sprays neutralizing and incapacitating sprays as irritating substances, tear sprays, hot pepper sprays, tear gas, acid
  • sprays, and spray sites with repellent substances for animals.
The objects with a sharp tip or sharp edge, which can be used to cause serious physical injuries:
  • items designed for chopping, such as ax, hatchet, etc.;
  • axes and chisels to break the ice;
  • razors;
  • cutters (paper, cardboard);
  • knives / and / or blades of more than 6 cm;
  • scissors blades which are larger than 6 cm (measured from the axis);
  • martial arts equipment, pointed or sharp blade;
  • Swords and / or swords;
Work instruments – instruments that can cause both serious physical injuries, both affect the airplane’s security, such as:
  • crowbars; drills and drill bits, drills including cordless portable instruments;
  • tools with a blade or a shaft of more than 6 cm, which can be used as weapons, such as a screwdriver or chisel;
  • saw, including electric saws, portable, wireless;
  • blowtorches;
  • nailing guns and rivet guns
Explosives that can be used or seem that could be used for causing serious physical injuries or endanger the airplane’s security:
  • Munitions;
  • Removable caps;
  • Detonators and fuses for them;
  • Imitations or copies explosive devices;
  • Mines, grenades and other explosive military
  • Fireworks and other pyrotechnics;
  • Smoke bombs and cartridges;
  • Dynamite, gunpowder, plastic explosives.
FLYONE applies following rules for Free baggage allowance:
Type STANDARD LOYAL ADVANTAGE
Small
(Up to 10 kg)
not included included included
Standard
(over 20 kg up to 30 kg)
not included included included
Children under two years are allowed a folding stroller.

CONDITIONS OF APPLICATION:

All baggage that is not included in the free baggage allowance table will be considered as excess baggage and charged according to the table below:
Type Time of payment/issue Price (per piece)
Small anywhere before the start of the registration 15€
(Up to 10 kg) at the airport during registration 30€
Standard anywhere before the start of the registration 20€
(Up to 20 kg) at the airport during registration 40€
Heavier anywhere before the start of the registration 30€
(Up to 30 kg) at the airport during registration 60€
When determining the standard piece weight, the fractions within 20 and 21 kg shall be disregarded, a piece of 21kg will be considered an overweighed piece. The weight of checked pieces of baggage cannot be combined and each piece is considered as such.

The fee charged for exceeding the established weight/size up to 10 kg is 30 EUR for each baggage. The fee charged for exceeding the established weight/size up to 20 kg is 50 EUR for each baggage.

The fees/charges collected for excess baggage are non-refundable.
Type Time of payment/issue Price (per piece)
Small anywhere before the start of the registration 15€
(Up to 10 kg) at the airport during registration 30€
Standard anywhere before the start of the registration 20€
(Up to 20 kg) at the airport during registration 40€
Heavier anywhere before the start of the registration 30€
(Up to 30 kg) at the airport during registration 60€
Combining the weight of pieces: the weight of checked pieces of baggage cannot be combined; each piece is considered as such and charged in accordance with the above table.

Pet in cabin service – 50 EUR.

Gate baggage fee – 75 EUR per flight operated by FLYONE.

The fees/charges collected for excess baggage are non-refundable.
The passengers must comply with the company’s rules concerning special luggage. Special luggage is the luggage that cannot be qualified as standard luggage, for example oversized, fragile or luggage containing valuble items.

The passengers may ask for an additional or more seats for transporting fragile or oversized objects, like musical instruments in the aircraft’s cabin (CBBG). The maximum admissible weight for each luggage unit must not exceed 75 kg and its dimensions must allow its placing on the passenger seat.

Company aircrafts, A320, permits following size for transportation:
  • From the floor – 155 x 42 x 20 cm
  • From the seat – 110 x 42 x 50 cm
The special luggage must be properly packed in order to be placed on the passenger’s seat, and the full responsibility for transporting such luggage, to and from the airplane, belongs to the passenger only.

The given service needs preliminary confirmation on behalf of the transporter. The ticket for additional seat (CBBG) consists of 100% of the applicable fare + company fees/taxes (YQ/YR) and needs to be issued along with the passenger’s ticket.

Out of security and safety reasons, the passengers with additional seats CBBG cannot be seated near the emergency exits. The online registration is not allowed for the passengers with additional CBBG seats.

Living animals (dogs and cats) can be transported in the airplane’s cabin, and in order to get acquainted with the transportation conditions of the animals at the airplane’s board, you can access the category Transportation of Pets.
Ski equipment and snowboard
Ski equipment consists of snowboard equipment (snowboard with ties and boots) or a pair of skis, a pair of ski sticks, a pair of ski ties and a pair of boots. The equipment must be properly packed, so that it does not suffer deterioration and does not deteriorate other luggage during the flight.

Golf equipment
The golf equipment consists of a golf bag that contains no more than 14 golf clubs, 12 golf balls and one pair of golf shoes.

Bicycles
Bicycles (non-motorized) for travelling or racing with one seat or tandem. In order to be transported, the bicycles must be packed according to the following requirements: the horns are fixed parallel to the frame; the pedals are disassembled and stored separately in a plastic or cardboard box. The tires must be deflated.

Fishing equipment
The fishing equipment consists of a box for accessories, a bag or basket for the clothes and the fishing rod.

Additional sport equipment
Other sport equipment that does not refer to any of the above categories:
Following charges for Sport Equipment apply:

Type Time of payment/issue Standard Loyal Advantage
Standard anywhere before the start of the registration 40€ 40€ 40€
(Up to 30 kg) at the airport during registration 80€ 80€ 80€
The fees/charges collected for sport equipment are non-refundable.
FLYONE accepts to transport dogs and cats only with the company’s prior agreement. Their transportation will be made in special containers only in the cabin. Transporting animals in the luggage department is prohibited.

Special conditions of transportation in/from Great Britain, Ireland and Portugal make this task impossible to the company.

When buying the ticket, the passenger needs to inform the agent about the intention of transporting pets. An additional fee of 50 EUR will be perceived for transporting animals, so that the total weight of the pets, their food and containers will not be included in the free luggage weight limit.

The total weight of the container, admitted to the transportation, must not exceed 8 kg and 115 cm (50 x 40 x 25).

In order to be accepted on board, the passenger needs to sign a special declaration, stating the fact that s/he assumes all the responsibility for transporting pets. Only one pet per passenger can be accepted for transportation.

The airline company cannot be held responsible for injuring, loosing, sickness or death of the transported animal and for not being accepted to the destination in the transition point.

In order to transport pets, the passenger needs to comply with the following conditions and present the documents:
  • pets’ passports
  • special certificates of the animal’s health
  • vaccination register
  • the export/import/transit permits
  • pets need to have an electronic device (transponder) or a visible tattoo
The passengers that travel with animals to the EU countries from non-EU countries must comply with the requests for animals’ transportation according to the Rules (CE) Nr. 998/2003 that include the following:
  • identification: the transported animal must be identified through an electronic device (transponder) and have a health certificate issued by an officially authorized veterinarian from the country of origin (or at re-entering EU with an EU type passport), which attests the validity of the rabies vaccination and compliance with all the sanitary norms from these rules
  • rabies vaccination: the animal must have the rabies vaccination and an afterward blood analysis in order to identify the anti-bodies in the blood and thus, verify the efficacy of the vaccine. The test can be performed at least 30 days after the vaccination and three months before travelling in a laboratory authorized by CE.
Note: the three months waiting period is not applied in case of re-entering EU of an animal whose passport certifies the positive blood test prior to the animal leaving EU
  • No animals smaller than 7 (seven) months, who have not received the rabies vaccine and did not have the blood test, will be admitted to transportation

In order to transport pets, the passenger needs to take into account the following:

The pet must:
  • be clean, healthy, not dangerous
  • not be pregnant
  • not bother the passengers
  • be booked at least 24 hours prior to the flight, indicating the special code PETC, weight and dimensions of the container
  • must be in an adequate container, must be able to sit on its legs naturally, turn, lay down (except the guide pets)
  • be transported in the cabin and not in the luggage department
The container:
  • is prohibited to be placed on a seat
  • maximum weight of the container and animal must not exceed 8 kg
  • maxim dimension must not exceed 115 cm (25 x 40 x 50)
  • maxim dimension must not exceed 115 cm (25 x 40 x 50)
  • be well ventilated, well fixed, made of a rough material, with an absorbing floor, which cannot be easily destroyed by animals (excluded: cardboard boxes for cats)
  • when buying the container, the passenger must take into account the animal’s dimensions, according to the following indications:
The Guide Pets are community dogs that accompany the passengers with reduced mobility, especially with the visual impairment. The passengers that travel along with community dogs will inform the company about that while booking the ticket.

The Guide Pets (dogs) can be freely accepted, provided that the following conditions are complied:
  • The weight and size may be restricted by the aircraft’s type
  • The passenger will present a certificate, confirming the status of Guide Pet
  • Walking around the airplane is prohibited
  • They cannot occupy a chair
  • They must not be placed in a container
  • They must wear a muzzle or leash
If you intend to transport pets, we recommend you consult the veterinary service of the Chisinau Airport, prior to the flight. + 373 22 52-54-89
Dear Passenger,

We apologize for the mishandling of your baggage, we understand that this may cause inconvenience, please be assured that we will do everything possible to assist you through this experience.

In the unlikely event that your baggage is missing, damaged or delayed, please fill out a Property Irregularity Report (PIR) upon arrival at your destination.

Go to the “Baggage Claim” or “Lost Luggage” desk in the arrival area, where we can help you fill out a Property Irregularity Report (PIR) straight away.

ATTENTION: If the checked baggage does not arrive on the flight carrying its owner, and the passenger does not make a report upon arrival, FLYONE will disclaim liability.

FLYONE will be in charge for all reported baggage irregularities.

In order to help us to provide quick solutions, we kindly ask you to send us via the form «Damaged / lost baggage» under «Claims» in the top menu the following data:
  • Your name and permanent address
  • Telephone number
  • Flight number and date of your trip
  • Ticket number
  • A double - sided scanned tag or the original tag of the double sided baggage tag and the baggage receipt
  • Pictures that clearly show the evidence of damage. *
*Valid in case of damaged bags.

If the checked baggage does not arrive with the passenger to whom it belongs, FLYONE is responsible for searching during 21 days, after fulfilling Property Irregularity Report (PIR) in accordance with the provisions of the Montreal Convention and only after that period  FLYONE announces loss statement.

FLYONE will claim liability for compensation in case of damage or loss of luggage, in accordance with national legislation and international agreements.

To submit your loss or damage, please, contact us by filling in the appropriate form in the section «Contact us», provided all mandatory fields are completed.

Hand baggage is considered the baggage that you transport in the passenger’s cabin and which will be placed under your seat, in front of you or in the baggage compartment above. All passengers are entitled to one single hand baggage.

Permissible dimensions: 40x30x20

A special “gate baggage fee” of 75 EUR will be charged if passenger’s hand baggage will exceed the specified above baggage allowance while boarding at the gate.

Following items are allowed for children up to 2 years,  besides the hand luggage:
- food for babies in reasonable amounts for a flight
- a little basket for babies
- pliable pushchair (that will be handed over before entering the airplane)

It is PROHIBITED to have the following items in the hand luggage.

Up to 10 kg and 50x40x25

The weight of checked pieces of baggage cannot be combined and each piece is considered as such.

Service cost – 15 EURO per flight.

The fees/charges collected for excess baggage are non-refundable.

Up to 20 kg and 158 cm

The weight of checked pieces of baggage cannot be combined and each piece is considered as such.

When determining the standard piece weight, the fractions within 20 and 21 kg shall be disregarded, a piece of 21 kg will be considered an overweighed piece.

One standard piece of baggage can not be larger than 158 cm (height + width + length). A piece larger than 158cm will be considered an oversized piece. The size of checked pieces of baggage cannot be combined and each piece is considered as such.

Service cost – 20 EURO per flight.

The fees/charges collected for excess baggage are non-refundable.

Between 20 kg and 30 kg and up to 158 cm

The weight of checked pieces of baggage cannot be combined and each piece is considered as such.

In case your baggage weighs more than 30 kg or has total dimensions over 203 cm, it needs to be repacked in two or more separate bags.

Service cost – 30 EURO per flight.

The fees/charges collected for excess baggage are non-refundable.

In case your baggage weighs more than the established baggage allowance, an additional fee will be charged at the airport.

Service cost – 30 EURO per flight.

The fees/charges collected for excess baggage are non-refundable.

In case your baggage weighs more than the established baggage allowance, an additional fee will be charged at the airport.

Service cost – 50 EURO per flight.

The fees/charges collected for excess baggage are non-refundable.